Punjab National Bank is one of India’s oldest public sector banks, and its WhatsApp banking service has grown well beyond a simple balance check. It now covers everything from downloading account statements to viewing your Demat holdings, and it is even available to people who are not yet PNB customers. Here is the official number, how to set it up, and everything it can do.
What Is the PNB WhatsApp Banking Number?
The official PNB WhatsApp banking number is 9264092640. Save this number in your phone contacts before you begin, since you need to message it yourself from WhatsApp to start.
PNB itself has publicly advised customers to check for a green tick next to its profile name before trusting any WhatsApp conversation claiming to be from the bank. Always be the one to initiate contact using this saved number, and never respond to a message that reaches out to you first.
How Do You Register for PNB WhatsApp Banking?
Getting started takes just a few steps:
- Save 9264092640 in your phone contacts
- Open WhatsApp and send “Hi” or “Hello” to this number from your mobile number registered with PNB
- A menu of available services will appear in the chat
- Select “Account Related Services” for balance, statements, and other account specific options
- Complete any OTP verification requested to access account details
Once verified, you can return to the same chat anytime for quick access to your account.
What Can You Do With PNB WhatsApp Banking?
PNB’s WhatsApp banking service is more extensive than most other banks, covering:
- Account balance enquiry and last five transactions
- Account statement download, for the past week, month, or a custom range up to 90 days, delivered as a password protected PDF
- Interest certificate download, for home loans, education loans, or deposit accounts, also delivered as a password protected PDF
- Cheque book requests, stop cheque instructions, and cheque status enquiry
- Demat account details, including holdings, transaction statements, and outstanding charges
- Locker details, ATM and branch locator
- E-statement registration
Even if you are not yet a PNB customer, you can still use the service to explore loan and deposit products, locate a branch, or open a new account, though account specific services remain restricted to existing customers.
Is PNB WhatsApp Banking Safe?
Yes, provided you follow the bank’s own safety guidance. To stay protected:
- Only message the number you saved yourself, 9264092640
- Check for the verified green tick next to PNB’s name before trusting the conversation, as the bank itself recommends
- Never share your full card number, CVV, PIN, or OTP with anyone, including someone claiming to represent PNB
- Remember that any password protected PDF statement or certificate sent to you should only come through this verified chat, never from an unsolicited link
What If You Face an Issue?
If you send “Hi” and do not get a response, or if OTP verification does not go through for account related services, check that your mobile number is correctly updated in PNB’s records. WhatsApp banking for account specific services only works with the mobile number currently registered against your account. You can update this through internet banking, the PNB ONE app, or by visiting your nearest branch.
Looking for Another Bank’s WhatsApp Banking Number?
If you hold accounts with more than one bank, we have similar step by step guides for other major banks too:
- SBI WhatsApp banking number
- HDFC Bank WhatsApp banking number
- ICICI Bank WhatsApp banking number
- Axis Bank WhatsApp banking number
- Bank of Baroda WhatsApp banking number
Frequently Asked Questions
What is the PNB WhatsApp banking number?
The official PNB WhatsApp banking number is 9264092640. Save this number and send “Hi” or “Hello” from your registered mobile number to begin.
How do I check my PNB account balance on WhatsApp?
Save 9264092640 in your contacts, message “Hi” from your registered mobile number, select “Account Related Services” from the menu, and choose the balance enquiry option.
Can non-PNB customers use the WhatsApp banking number?
Yes, non-customers can use the same number to explore PNB’s products, locate branches, or get general information. Account specific services like balance enquiry are available only to existing customers with a registered mobile number.
Can I download my PNB account statement through WhatsApp?
Yes, PNB allows you to download account statements for the past week, month, or a custom date range of up to 90 days, delivered directly through WhatsApp as a password protected PDF.
Is PNB WhatsApp banking free to use?
Yes, PNB does not charge a service fee for WhatsApp banking. Regular data or messaging charges from your mobile operator may still apply.
How can I verify that a WhatsApp message is genuinely from PNB?
PNB has advised customers to look for a verified green tick next to its profile name on WhatsApp before trusting any communication. Always initiate contact yourself using the official number, 9264092640, rather than responding to messages that reach out to you first.
